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Frequently Asked Questions

What is the delivery time for my order?

  • Orders are prepared for shipment as soon as possible, typically 1-2 business days . Delivery is by FedEx ground. The purchaser may generally assume that the product(s) will be delivered within 2 - 7 business days, depending on your location. When a product is not in stock, delivery time may take longer than 7 business days

What are the shipping costs?

  • Shipping costs are based on total product cost and automatically calculated charged during the order process.

    Order Total (does not include the cost of sales tax, if applicable)

    $49.99 or less : $4.99
    $50 or more: Free Shipping

What roll is suitable for my body weight?

  • In terms of body weight, there is no direct correlation for choosing a roll, except for the BLACKROLL MED (softest variant). The choice for a certain BLACKROLL density mostly depends on the users individual pain or sensitivity and how the roll (on what part of the body) is used. We urge you to keep in mind that the BLACKROLL MED is not suitable for balance exercises (standing on the roll) or for people with a body weight exceeding 165 lbs (70 kg.) In general:
    BLACKROLL MED = suitable for beginners, pain sensitive persons, and highly tensed body parts, lighter weight persons
    BLACKROLL STANDARD = suitable for beginners to advanced users, with an average pain sensitivity 
    BLACKROLL PRO = advanced users or professional athletes, very strong massage effect, heavy weight persons

Is there a difference between the black BLACKROLL STANDARD and the BLACKROLL STANDARD in black/yellow or other black/color combinations?

  • No. In terms of the size and the density there is no difference whatsoever. Only the colours are different.

When do I use the BLACKROLL Ball and when the DuoBall?

  • Balls in two sizes: 3.2" AND 4.7" (8 cm, 12 cm): for a punctual and intense massage of the neck, shoulders, arms, pectoralis (chest), gluteas (buttocks) or (particularly the small 3.2" BLACKROLL Ball) soles of the feet.
  • DuoBall 3.2" (8 cm): targeted and intense, local massage along the spine: neck and back. Also usable for the arms (biceps, triceps), or Achilles tendon. 
  • DuoBall 4.7" (12 cm): targeted massage of the neck and back, along the thoracic spine (upper back). Also suitable to use for massage of the calves. 

What payment options do you have?

  • Credit card

When should I not use the BLACKROLL products?

Warranty:

  • All BLACKROLL products have a 1 year limited warranty against manufacturing defects. To initiate a warranty claim call FEI Retail at 888-211-5242 or email returns@FEIretail.com.